BOOKING POLICY

  • Bookings are essential.

  • A minimum 50% deposit of the total accommodation cost is required to confirm a booking. With Peak bookings Full payment is required 4 weeks from arrival date. Off peak bookings 50% deposit of the total accommodation is required to confirm a booking. Full payment is required before arrival.

  • All prices quoted are in Australian Dollars, are inclusive of GST and subject to change without notice due to seasonal and other variations.

  • Deposits can be accepted by direct deposit, money order, cheque or phone/email credit card if the details are provided by the card holder.

  • Please note credit card transaction fees apply.

  • Different minimum stay requirements apply throughout the year.

  • Any change to booking dates will be subject to tariffs dependent on the revised booking period.

  • If requested we will endeavour to hold a particular site/cabin/chalet, however we reserve the right to move your booking to an equivalent cabin/site/chalet category for the same period.

  • Charges will apply for excessive cleaning, damage and/or replacement of missing items.

  • Park Management reserves the right to reallocate or cancel any bookings.

  • Park Management reserves the right to refuse entry into Fonty's Pool. A full refund will be issued under these circumstances.

  • Persons under 18 years of age must be accompanied by a parent or guardian.

 

CANCELLATION AND REFUND POLICY 

 

  • All cancellations must be advised in writing (e.g. email) before any refund can be considered.

  • Bookings cancelled or altered at the commencement of or during occupation do not qualify for any refund.

  • Deposits are non-refundable with less than 21 days notice of cancellation for off peak bookings.

  • For Peak season bookings the total accommodation fee is non-refundable within 28 days notice of cancellation.

  • All cancellations will attract an additional $50 Administration fee per site.

COVID-19 CANCELLATION POLICY 

 

Withstanding rights under consumer law, guests will have the option to select a new date for their existing booking up to 12 months from original booking should any of the below criteria impact their planned stay:

  • You or an immediate family member becomes sick with COVID–19

  • You are forced into self-isolation

  • You are awaiting the results of a COVID–19 test or

  • A State Government or Commonwealth Government directive is issued and means you are no longer able to travel to or from your destination.

Any difference in booking value will need to be paid direct to Fonty's Pool as per our usual booking terms and conditions. To request a change to booking dates in relation to the COVID-19 Cancellation Policy the customer will need to contact Fonty's directly. To utilise this policy a guest must, where requested, provide proof to the park where the booking is held of COVID-19 impact as listed above.

Any cancellation which is deemed not applicable to the Flexible Cancelation Policy will need to comply with parks usual terms and conditions.

PET POLICY

 

  • Pets must be leashed and supervised by an adult at all times with no exceptions!

  • Dog faeces must be disposed of immediately, no excuses considered.

  • Pets are not permitted inside the pool fenced area.

  • Pets are not permitted inside any buildings or within 10m of the Camper’s Kitchen unless pre- arranged with management.

  • Pets are not permitted in The Lodge or any of the Chalets. They are permitted in Standard Park Cabins for an extra fee. Pets not permitted on beds in the Cabins.

  • Aggressive dogs or dogs that continually bark are not allowed. Management reserves the right to determine if your dog is one of these and may ask you to remove them at any time if we feel it is justified.

  • Fonty’s Pool & Caravan Park will assume no responsibility for any injuries to humans or animals resulting from the actions of pets.

  • Non compliance with these rules will result in the owners being asked to leave the premises forfeiting their remaining accommodation fees.

 

“Fonty’s Pool” is a pet friendly park; please help us keep it that way.

 

Please note we do not take dogs between Christmas and New Year, Aus Day and Easter LWE and Truffle Kerfuffle.

FIRE POLICY

 

  • A limited number of Fire Pots are available free of charge.

  • Access is via a key from the front office which must be returned before departure. •

  • Your key is for your pot only. If you use your key to access pots for anyone else, you will lose your pot. 

  • If you depart before the office is open, please place key in the key return box by font door of office FIRE RULES 

  • Fires are only permitted in fire pots provided or approved by Fonty’s Pool.

  • Limit of one fire pot per group.

  • Fires are only permitted during burning season.

  • Fires are to be kept small to avoid sparks and if conditions become windy, fires are not permitted at all.

  • You are responsible for supervising your fire at all times and making sure it is not left unattended. Be aware that children may visit your fire when unattended.

  • Firewood is available for purchase from the front office.

  • ABSOLUTEY NO bushwood to be burned.

  • Only firewood supplied by Fonty’s Pool, or similar (eg bags from service station or Bunnings), is to be used in the park to regulate quality and size of wood.

  • Fires are not to be lit in pots on the morning of departure so that they are cool enough for you to return to the fire pot storage area.

  • You are responsible for returning your fire pot to the fire pot storage area and removing ash in designated drum prior to your departure. Pots must be stacked neatly.

  • If you require assistance with transporting your pot please ask one of our friendly staff.

  • Noise while gathering around fire pots is to be kept to an absolute minimum after 10pm, in alignment with our noise policy. Failure to do so will mean removal of your fire pot for the remainder of your stay.

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© Fonty's Pool and Caravan Park.